We pride ourselves on having a very fair refund policy. If you do not like our site or our courses, you may request a refund. No reason is needed to request a refund. We simply ask that you comply with our refund policies and procedures listed below.
How to Request a Refund
You can request a refund by submitting a refund request to our customer representatives. Refund requests MUST be made in writing. Please use the contact form on the Contact page, Support page or send an email to: support@pdunow.com. This way we will have a written request that we can respond to in order to confirm that your refund was processed. We will reply to your written refund request when your refund has been processed. We try to process all refund requests that same day they are received on days we have office hours. Otherwise, we will process the refund request on the next business day.
The refund amount will be based on our refund policy.
Refund Policy
For a PDU Plan – All 20, 35, 45, 52, 60, and No Limit PDU Plans
Students may receive a refund within 7 days of a PDU Plan purchase only if you have NOT completed any PDU courses that are available from the PDU plan. Any completed course(s) taken as part of a PDU Plan will have their individual price subtracted from the refund amount. Completed courses will not be refunded. A completed course is where you have earned a certificate of completion.
For a PMP Exam Prep Monthly Plan – This plan provides 30 day access
Students must request a refund within 24 hours of purchasing. After 24 hours, PDUnow will be purchasing a license from PMI for student materials, which is non-refundable so no refund will be issued. After 24 hours, you may only cancel the monthly plan, which means the next monthly payment will be canceled. You will retain the PMI student materials and you will continue to have access for the 30-day for the duration of the plan.
For Individual Courses
Students may receive a refund within 7 days of purchase if you have NOT completed the purchased course(s). Completed courses will not be refunded. A completed course is where you have earned a certificate of completion.
Refund Amount
The refund will be the price of the PDU Plan or Individual PDU Course less the processing fees. The processing fees are the money that the credit card processor charges our company for processing the initial credit card transaction, which they keep. Since these fees are not returned to us, we cannot include them in the refunded amount.