We pride ourselves on having a very fair refund policy. If you do not like our site or our courses, you may request a refund. No reason is needed to request a refund. We simply ask that you comply with our refund policies and procedures listed below.
How to Request a Refund
You can request a refund by submitting a refund request to our customer representatives. Refund requests MUST be made in writing. Please use the contact form on the Contact page, Support page or send an email to: firstname.lastname@example.org. This way we will have a written request that we can respond to in order to confirm that your refund was processed. We will reply to your written refund request when your refund has been processed. We try to process all refund requests that same day they are received on days we have office hours. Otherwise, we will process the refund request on the next business day.
The refund amount will be based on our refund policy.
For a PDU Subscription or Bundle
Students may receive a refund within 30 days of a subscription or bundle purchase if you have NOT completed any PDU courses that are available from the subscription or bundle. Any completed course(s) taken as part of a subscription or bundle will have their individual price subtracted from the refund amount. Completed courses will not be refunded. A completed course is where you have passed the course final exam.
For Individual Courses
Students may receive a refund within 30 days of purchase if you have NOT completed the purchased course(s). Completed courses will not be refunded. A completed course is where you have passed the course final exam.
The refund will be the price of the PDU Plan or Individual PDU Course less the processing fees. The processing fees are the amount that the credit card processor charges for approving the initial credit card transaction, which they keep. Since these fees are not returned to us, we cannot include them in the refunded amount.