All student complaints will be handled by Chris Clark, PDU Programs and Administration. You can send complaints to Chris by opening a support ticket.
If we cannot solve you issue and you want to request a refund, this is not a problem. Please be aware of our refund policy. Any completed courses taken as part of a subscription will have their individual price subtracted from the subscription price. Programs taken online will not be refunded if you have already taken the final exam.
Students may receive a refund within 30 days of a subscription purchase, if you have NOT completed any PDU courses that are available from the subscription and earned PDU credits from any of those courses.
Students may receive a refund within 30 days of purchase, if you have NOT completed a purchased course and earned PDU credits from the course.
You can request a refund by submitting a support ticket. This way we will have a written document that we can respond to in order to verify that the refund was processed. Please include your name and the email address on your account. We will reply to your support ticket when the refund has been processed.
Many issues can be resolved quickly by submitting a support ticket. You may open a support ticket to get support, request a call back, issue a complaint, or request a refund. Support tickets are typically the fastest way to have your complaint addressed or to request a refund.
You are a valued client and we will make every effort to provide required help, resolve your complaint or issue a refund.