Conflict Management – Final Exam
Now that you have finished reviewing all course material, it’s time to take the final exam. You must score 70% or higher to pass this exam. You will have an unlimited number of attempts to pass and there is no time limit for each attempt. Once you pass, you will receive a certificate of completion. Good luck!
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Question 1 of 10
1. Question
Which process in the Project human resource management knowledge area addresses conflict management and resolution?
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Question 2 of 10
2. Question
All of the following are negative and undesired outcomes related to unresolved conflict except:
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Question 3 of 10
3. Question
Conflict can occur during all phases of the project life cycle.
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Question 4 of 10
4. Question
Conflict related to unexpected problems, delays, technical problems, risks, and / or issues related to stakeholder expectations occur during what phase of the project life cycle?
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Question 5 of 10
5. Question
Which of the following is not one of the methods for avoiding conflicts?
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Question 6 of 10
6. Question
How many recognized techniques are defined in the PMBOK® Guide that can be used for resolving conflicts?
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Question 7 of 10
7. Question
What conflict resolution technique is where both parties in the conflict retreat from the conflict or any potential conflict situations?
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Question 8 of 10
8. Question
What conflict resolution technique places the focus of the conflict resolution on areas of agreement, instead of areas of disagreement?
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Question 9 of 10
9. Question
What conflict resolution technique requires each party involved in the conflict to give up something to resolve the conflict?
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Question 10 of 10
10. Question
What conflict resolution technique involves examining and discussing multiple viewpoints with project team members?