Business Interpersonal Skills – Final Exam
Now that you have finished reviewing all course material, it’s time to take the final exam. You must score 70% or higher to pass this exam. You will have an unlimited number of attempts to pass and there is no time limit for each attempt. Once you pass, you will receive a certificate of completion. Good luck!
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Question 1 of 16
1. Question
________ is the step of making the communication message understandable to the recipient.
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Question 2 of 16
2. Question
Which communication style uses evaluative listening?
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Question 3 of 16
3. Question
Which communication style uses attentive listening?
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Question 4 of 16
4. Question
The intention of _________ is to inform and get the job done.
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Question 5 of 16
5. Question
________ talk is an indirect communication style that is used when the intention is to manipulate or to protect oneself.
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Question 6 of 16
6. Question
_______ talk can be the most productive communication style for business leaders.
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Question 7 of 16
7. Question
What communication style uses verbal cue terms such as maybe, perhaps, could, or might?
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Question 8 of 16
8. Question
________ talk is a communication style that discloses all parts of a person’s experience regarding a situation.
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Question 9 of 16
9. Question
What are the three vocal characteristics that are important to control to be an effective communicator?
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Question 10 of 16
10. Question
What type of language is used to stir intense negative emotions in the listener?
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Question 11 of 16
11. Question
Research suggests that as much as 50 percent of the information you provide to your listener is conveyed using nonverbal communication.
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Question 12 of 16
12. Question
Effective listening is a technique where you will strive for “agreement”, as opposed to simply listening for understanding. This will allow you to gain more useful and significant information.
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Question 13 of 16
13. Question
__________ listening is listening without judgment.
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Question 14 of 16
14. Question
To assess the organization’s current state, decision makers perform a _______ analysis.
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Question 15 of 16
15. Question
______ is composed of the informal and unwritten values, norms, and behavior patterns that are commonly accepted and observed by members of an organization.
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Question 16 of 16
16. Question
What leadership role helps employees to achieve higher performance levels?
