Interpersonal skills are the skills that are used by business leaders and employees to establish and maintain relationships with others. This course will identify the interpersonal skills required in business. This course will describe the communication process and the importance of speaking and listening. This course will also describe leadership and culture within the business organization. Finally, this course will define conflict and various techniques that can be used to avoid conflicts.
This course provides 8 Strategic PDUs for the following PMI certifications: PMP®, PgMP®